Stripe decline code new_account_information_available: new account information available

What stripe decline code new_account_information_available means

The card details on file are out of date. Maps to Mastercard MAC 01.

Should you retry?

Stripe's card account updater usually refreshes these automatically. If not, ask the customer for the new card.

Equivalent codes

• Mastercard Merchant Advice Code: 01 New account information available

Frequently asked questions

Is stripe decline code new_account_information_available a soft or hard decline?

Informational. The card details on file are out of date. Maps to Mastercard MAC 01.

Should I retry a payment that failed with stripe decline code new_account_information_available?

Stripe's card account updater usually refreshes these automatically. If not, ask the customer for the new card.

Other Stripe decline codes

• do_not_honor Do not honor
• generic_decline Generic decline
• card_velocity_exceeded Card velocity exceeded
• try_again_later Try again later
• insufficient_funds Insufficient funds
• All decline codes

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