PaymentRetryAlertDecline code 58: transaction not permitted to terminal
What decline code 58 means
Your merchant setup or terminal is not allowed to run this transaction type.
Should you retry?
Do not retry. Contact your acquirer about the merchant configuration.
Retrying hard declines costs money. Visa limits reattempts on a card to 15 in 30 days, and Mastercard charges for attempts beyond its thresholds and for every retry after a Merchant Advice Code 03 or 21. Route this decline to account updater or customer outreach instead. See soft vs hard declines.
Frequently asked questions
Is decline code 58 a soft or hard decline?
Hard decline (do not retry). Your merchant setup or terminal is not allowed to run this transaction type.
Should I retry a payment that failed with decline code 58?
Do not retry. Contact your acquirer about the merchant configuration.
Other response codes
43Stolen card54Expired card55Incorrect PIN57Transaction not permitted to cardholder62Restricted card63Security violation70Contact card issuer75Allowable number of PIN tries exceeded- All decline codes
Reference information for merchants. Network rules and fee schedules change; confirm current figures with your acquirer. Mastercard is a registered trademark of Mastercard International Incorporated, which does not sponsor or endorse this service.